Everything you need to make TreatQuest work for your spot.
A practical, no-fluff guide for owners and managers. Your first 30 days, then everything after. Read it at the bar on a slow Tuesday. Skim it. Keep it open in a tab. Whatever works.
Welcome in
You're here because TreatQuest does something most discovery platforms don't: it sends people who actually walked through your door, matched to your vibe, with a reason to come back. No booking commissions. No paying for visibility. No becoming a marketing manager at 11pm.
You're early. Things will change as we learn. We'll tell you when they do.
Free during beta. When we move out of beta, the platform shifts to a flat monthly subscription. No commission on bookings or covers, ever. We'll give you 90 days' notice before any change.
Week one: claim and set up
Step 1: Claim your spot
Most spots are already in the TreatQuest index, pulled from our pre-launch data work. Search for yours in the partner dashboard. Verify ownership by responding to the email we send to the address on your business listing, or by a short call. Takes ten minutes.
Step 2: Pick your House
This is the most important decision you'll make. Your House is the signal we use to match you with the right walkers.
- Hearth. For regulars-and-warmth spots. The local. The corner cafe everyone in the building goes to.
- Sovereign. For design-forward, detail-obsessed spots. The room itself is doing work.
- Society. For the gathering rooms. Events, energy, full tables.
- Adventure. For the off-the-map, hidden-down-a-mews places. The pin-drop people send their friends.
- Curator. For the carefully-collected. The natural wine bar. The shop that only sells one thing.
You can pick more than one if you genuinely span. Most spots have a clearest fit. Trust your gut on this.
Step 3: Photos and one-liner
Three photos. The room from the door, one detail, one thing on the menu. No staged marketing shots. Walkers can tell.
One line of description in your own voice. Not "an award-winning gastropub serving locally-sourced cuisine". Say what it actually is. "A pub that takes its wine list as seriously as its Sunday roast" lands better than a press release.
Week two: design your loyalty card
This is where most owners go "oh, that's clever". You're not locked into stamps. You build your own tiers and decide what's in each one.
You can change any tier whenever you like. Add seasonal rewards. Run a one-month special. Pull a perk if it's costing you. No reprints. No app updates. Done in the dashboard in two minutes.
Week three: send your first treat alert
This is where the platform earns its keep. Quiet shift coming up? Send an alert straight to people who've favourited you. They get a perk. You get a full room.
When to send
- The day-of, never further out. People plan tonight, not next Thursday.
- Late morning for evening shifts. Early afternoon for late-night.
- Bad weather days. Big sporting weekends. The shoulder week after a holiday. Slow shifts are predictable, lean into them.
What to say
One line. Specific perk. Friendly tone. The owner's voice, not a brand voice.
"Half-price aperitivo from 5 to 7 tonight. Walk in, show your favourites list."
"Got two seats at the chef's counter at 8. First two walkers, on the house."
"It's miserable out there. Free hot chocolate with any food order til close. Come dry off."
Frequency: less is more
Once a week, at most. People mute spots that alert too often. Save it for shifts that actually need filling.
Week four: read your first insight report
Every Monday morning, we send you a plain English summary of the week:
- How many people walked in via TreatQuest
- What House they were, broken down
- What time of day, which days were busiest
- Which quests sent them, and what they posted
- How many became favourites, how many returned
No spreadsheets. No fluff. Read it on your break.
What you'll never see: individual names, emails, accounts, or any way to identify a specific person. Insights are aggregated and anonymised. We're serious about that part.
After the first month
Post into the feed
You've got a voice in the feed. Drop a clip when a new dish lands. Share a behind-the-bar moment. Tag a wine you just got in. Your posts reach people actively looking for somewhere to go, not doom-scrolling past.
Frequency: once or twice a week is plenty. Make it real. Phone footage is better than a polished reel.
The House Cup
Once a month, the five Houses compete for the Cup based on regional check-ins. If your House wins, every walker in your House on the regional leaderboard gets extra XP. Your spot benefits because your House members are more active, and HotSpots in your House light up more often.
You don't have to do anything to participate. Just keep being the kind of place your House loves.
Multiple spots
If you run more than one place, each gets its own profile, House, and dashboard. Group billing kicks in from your third spot. Get in touch and we'll set you up properly.
FAQ
What does it cost after beta?
Flat monthly subscription. No commission on bookings or covers. Final pricing announced 90 days before beta ends, with charter rates for spots that joined during beta.
What if it's not for us?
Leave anytime, no lock-in. We'll remove your spot from the active index and you keep everything you've posted.
Can we block specific customers?
If someone's behaving badly, report them. We'll review. Persistent issues get accounts removed from the platform, not just from your venue.
What data do you actually share with us?
Aggregated, anonymised. Counts, Houses, time-of-day, quests, return rates. Never individual records. Never identifying details. Never sold to anyone else.
Can we use the TreatQuest logo on our window or social?
Yes. Brand assets and "On TreatQuest" stickers come in your welcome pack. Use them however helps you.
Need a hand?
Email sales@treatquest.app any time. We answer the same day, usually within the hour.